VCP and PCCC Customer Service Changes Effective Oct. 1

Tuesday, October 2, 2018

Health Net Federal Services, LLC’s (HNFS’) contracted duties with the U.S. Department of Veterans Affairs (VA) to manage Patient-Centered Community Care (PCCC) and Veterans Choice Program (VCP) transitioned back to VA on Sept. 30, 2018. 

Please note these important customer service changes:

• On Oct. 1, HNFS opened a new provider services line, 1-844-728-1914, for VCP and PCCC claims questions related to HNFS-authorized services. All veteran inquiries received on this line will be directed to VA. 
• The Veterans Choice Call Center line, 1-866-606-8198, is a national number established by VA. As of Oct. 1, callers in previous HNFS-managed regions (1, 2 and 4) will be redirected to VA. 
• HNFS’ PCCC customer service line, 1-800-979-9620, is discontinued as of Oct. 1. 

Providers can continue to visit www.hnfs.com/go/VA, should you need information about HNFS-authorized VCP and PCCC services.

• For assistance with care not authorized by HNFS, providers and veterans can visit www.vets.gov/facilities to locate local VAMC contact information.
• Providers are encouraged to visit www.va.gov/COMMUNITYCARE for information on VA’s Choice Provider Agreement program