For more than three decades, Health Net Federal Services (HNFS) partnered with the Department of Defense to provide health care services to those who serve and their family members. As of Jan. 1, 2025, HNFS is no longer a contractor for the TRICARE West Region.
HNFS has provided TriWest Healthcare Alliance (TriWest)—the T-5 TRICARE West Region contractor—with all required historical data for health care services delivered from Jan. 1, 2018–Dec. 31, 2024. This includes claims, referrals, authorizations, and clinical records. Both TriWest and the Defense Health Agency confirmed the data was accurate, complete, and met or exceeded all requirements. If you need TRICARE West Region customer service support, please visit www.tricare.mil/west for contact information.
About HNFS - Our Legacy and Achievements
HNFS has proudly served as a leader in healthcare administration, consistently delivering innovative, high-quality service to millions of members. Built on a foundation of integrity, dedication, and commitment to those we serve, HNFS has earned a legacy of excellence.
A Reflection on Our Legacy
For 36 years, HNFS has been a pillar of support for military families, and I’m immensely proud to have played a role in that legacy. Together, we’ve navigated deployments, contingencies, and transitions while advancing military healthcare in ways that matter. We’ve delivered record-breaking performance ratings, tackled big challenges with government partners, and poured our collective passion into every detail of our work.
Our Service in Numbers
Millions of members served
Supporting active duty and reserve service members, their families, retirees, and Veterans with steadfast commitment.
36 years of operation
Providing decades of trusted experience, simplifying healthcare processes, and enhancing well-being for those we serve.
Our Impact Story: Transforming Lives Through Service
HNFS’ story is one of connection, compassion, and transformation. In “Our Impact Story,” we share a meaningful account of how our services positively impacted individuals and communities. These stories are reminders of the human side of our mission—the lives changed, the support provided, and the resilience shown. Though our journey has come to a close for now, our impact lives on in the stories of those we served.