Grievances
Grievances
Health Net Federal Services (HNFS) recognizes beneficiaries and providers have questions about the changes in the TRICARE West Region that took effect Jan. 1, 2025. As the outgoing contractor, HNFS no authority or jurisdiction over TriWest Healthcare Alliance, the TRICARE West Region contractor as of Jan. 1, 2025. Here are some options available to you to have your voice heard:
- File a grievance with TriWest
- Share your concerns with the Defense Health Agency
Mail: 7700 Arlington Blvd., Ste 5101
Falls Church, VA 22042-5101 - Contact your Congressional leader
- File a complaint with the Department of Defense Office of Inspector General
- Submit a complaint to the DHA Office of Inspector General (OIG)
- Contact the Department of Defense OIG Hotline
- Submit an fraud, waste, or abuse complaint to the U.S. Governement Accountability Office (GAO)