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Our commitment to excellence and quality processes, procedures and accreditations distinguishes HNFS as a health care delivery leader. We are proud to maintain customer and stakeholder satisfaction through continuous improvement of business practices as demonstrated by our multiple industry best practice accreditations, certifications, standards and awards.

  • ISO 9001:2015 certification by NQA
  • URAC accreditations since 2004
  • Center of Excellence – Call center operations by BenchmarkPortal since 2012
  • 2022 Best of the Best Top Veteran-Friendly Company by U.S. Veterans Magazine*
  • Military Times 2021 Best for Vets Employers* 
  • First Place – BenchmarkPortal's Top 100 Call Centers (2016)

*based on Centene enterprise-wise data