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Excellence

Our commitment to excellence and quality processes, procedures and accreditations distinguishes HNFS as a health care delivery leader. We are proud to maintain customer and stakeholder satisfaction through continuous improvement of business practices as demonstrated by our multiple industry best practice accreditations, certifications, standards and awards.

  • ISO and URAC accreditations since 2004
  • Center of Excellence – Call center operations by BenchmarkPortal since 2012
  • First Place – BenchmarkPortal's Top 100 Call Centers (2016)
  • Best Customer Experience – TRICARE (tied with Kaiser) – 2015 Temkin Group Survey
  • Patriotic Employer Award – Department of Defense, Office of Employer Support of the Guard and Reserve (2015)
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