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Veterans Choice Program

Note: Due to Health Net Federal Services, LLC’s (HNFS’) contracted duties with the U.S. Department of Veterans Affairs (VA) to manage Patient-Centered Community Care (PCCC) and Veterans Choice Program (VCP) transitioning back to VA on Sept. 30, 2018, HNFS will no longer be accepting VCP and PCCC referrals/authorizations from VA as of Aug. 1. We will continue to coordinate care for authorizations received prior to Aug. 1 (or July 3 for mileage-eligible veterans); however, we are not permitted to schedule appointments for veterans beyond Sept. 30. Authorizations already approved by HNFS remain valid. 

Visit our Contract Transition page for additional information. 

Veterans Choice Program Overview

The Veterans Access, Choice, Accountability Act (VACAA) of 2014 is a law that expands the number of options veterans have for receiving care to ensure veterans have timely access to high-quality care. Veterans Choice Program (VCP) provides primary care, inpatient and outpatient specialty care, and mental health care for eligible veterans when the local VA health care facility cannot provide the services due to:

  • lack of available specialists.
  • long wait times.
  • extraordinary distance from the veteran’s home.

While millions of veterans will receive a Choice Card, only a subset of those who hold the card will be eligible to use it at any given time. Verification of eligibility in the form of an authorization from HNFS is required for reimbursement of costs associated with care provided to a veteran.

Eligible veterans must contact HNFS to obtain authorization for all care under VCP. Veterans are encouraged to access health care through HNFS' comprehensive network of community-based, non-VA medical professionals who meet VA quality standards. These highly qualified providers are contracted as part of HNFS' URAC accredited Patient-Centered Community Care (PCCC) network and proudly serve our veterans today in PCCC and VCP.

However, VCP allows a veteran to choose a provider outside of the PCCC preferred network when a PCCC provider is not available or the veteran has a preference for another community provider. HNFS must verify the provider outside of the PCCC preferred network meets the certification and license requirements of VCP, and the provider must agree with program requirements prior to scheduling an appointment.

Register to Become a Participating Provider

Learn more about registering as a VCP provider on our Become a Veterans Choice Participating Provider page.

Provider Education and Resources