Privacy Information

If you would like to learn more about the Health Net Federal Services, LLC (HNFS) privacy policies, please use the following links:

Privacy Act Statement
A Privacy Act Statement must be provided to Veterans when soliciting or collecting personally identifiable information (PII) for inclusion in a system of records.

Notice of Privacy Practices
The Notice of Privacy Practices describes how HNFS may use and disclose protected health information. It provides information about your rights to access protected health information and to request amendments, restrictions or an accounting of disclosures of protected health information.

The Notice of Privacy Practices also describes the procedures for filing a complaint. As discussed in the complaint section, you may file a written complaint in accordance with the Notice of Privacy Practices or with the Department of Health and Human Resources. You may also file a written complaint with HNFS using the HNFS Grievance Form.

No retaliation will occur against you for filing a complaint.

The Department of Veterans Affairs is responsible for the maintenance of its Notice of Privacy Practices.

For general Health Insurance Portability and Accountability Act (HIPAA) information, visit the U.S. Department of Health and Human Services.

For other privacy concerns, you may contact the HNFS Privacy Compliance Office at

Veterans Crisis Support

Support for your patients who are U.S. Veterans:

  • 1-800-273-8255 Press 1
  • Confidential chat at or text to 838255

Because one small act can make a difference.