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Patient Bill of Rights and Responsibilities

Health Care Providers

You have the right to a choice of health care providers sufficient to ensure access to appropriate high-quality health care.

Emergency Care

You have the right to access emergency health care services when and where the need arises.

Participating in Your Treatment

You have the right to receive and review information about diagnosis, treatment and the progress of your condition, and to fully participate in all decisions related to your health care. If you are unable to fully participate in treatment decisions, you have the right to be represented by family members, conservators or other duly-appointed representatives.

Respect and Nondiscrimination

You have the right to considerate, respectful care from all members of the health care system at all times and under all circumstances without discrimination on race, ethnicity, national origin, religion, sex, age, mental or physical disability, sexual orientation, genetic information, or source of payment.

Confidentiality of Your Health Information

You have the right to communicate with health care providers in confidence and to have your individually identifiable health care information protected. You also have the right to review and copy your own medical records and request amendments to your records.

Complaints and Appeals

You have the right to a fair and efficient process for resolving differences with your health plan, health care providers and the institutions that serve them, including a rigorous system of review. 

Visit www.va.gov/health/rights to learn more about your rights as a patient.