Veterans Crisis Support

Support for your patients who are U.S. Veterans:

  • 1-800-273-8255 Press 1
  • Confidential chat at or text to 838255

Because one small act can make a difference.


Bundled Services Bundled Services Standardized Episodes of Care
Medical Documentation Medical Documentation Timely Returns
Requesting Additional Services Additional Service Request Secondary Request Guidelines

Authorization Requirements

All initial care under the Veterans Choice Program (VCP) and Patient-Centered Community Care (PCCC) requires prior authorization from Health Net Federal Services, LLC (HNFS). When the Veteran’s local U.S. Department of Veterans Affairs (VA) health care facility indicates a Veteran is eligible to receive care in the community, HNFS processes the request from VA and coordinates with the Veteran to assign a provider for care.

Learn more about the authorization process using the links below.

Remember – Report Your Critical Findings

Don't forget to report critical findings to VA within 24 hours. Learn more on our Timeline for Reporting Critical Findings page.