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Provider Education Updates Now Sent to Website Registration Email

Thursday, February 6, 2020

We've made it easier for you to receive the latest TRICARE updates. By registering on our website you will now receive important TRICARE-related communications sent to the email address tied to your web account. We average one program education email send per week, and you can opt out at any time.   

In addition to giving you access to all of our secure self-service tools, website registration means you’ll get timely TRICARE and HNFS-specific updates. New accounts are set to automatically receive education emails. Once you have your login/password, you can log in to update your preference. (If you registered before Jan. 22, 2020, we will soon be changing your account to default to receiving education emails from us. You can always log in to update your preference.)

Registering online
To register for an account at www.tricare-west.com, click the “Register” link at the top of most pages. This will direct you to a Website Registration Form for you to complete and fax to us. (Please allow 10 business days for processing.)  

Managing notification preferences
To manage your notification preferences, log in, click “My Account” in the top right corner of the page and then click “Manage Preferences.” The two options we currently offer are “Education” and “Ask Us.” 

  • Ask Us: A way to submit claims-related questions to HNFS. You can choose to receive a text or email when the response is ready to be viewed in your Secure Inbox.  
  • Education: TRICARE Provider News newsletter, “In Case You Missed It” recaps, TRICARE Program and benefit updates.

In addition to updating your preferences, you can opt out of HNFS’ education emails by clicking the opt-out link at the bottom of our emails. Please note, opting out of education emails does not mean you’re opting out of all communication from HNFS.