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Extended Referrals and Authorizations: How to View and Print Updated Approval Details

Tuesday, June 30, 2020

Recently, Health Net Federal Services, LLC (HNFS) extended certain outpatient referrals and authorizations 180 days due to the COVID-19 pandemic. Although HNFS did not issue new approval letters, you may still view and print updated authorization details from our Authorization Status tool. Follow these simple steps:

  1. From the provider portal, click on “Authorization Status” in the Secure Tools box (log in required). 
  2. Search for the specific authorization. 
  3. If you click on the “View authorization letter” link and the service dates don’t match the new status details, scroll to the bottom of the page and click on the “Print” button instead. This will allow you to print the new dates.  

Whether you submit requests using CareAffiliate® or our Web Authorization Referral Form (WARF), you can use the Authorization Status tool to view authorization status and details. 

How do I make changes to referrals or authorizations? Many changes can be made online. Visit our Request a Change page for more information. Please do not contact referring military hospitals and clinics for authorization changes. These requests must come to HNFS.

How can my TRICARE patients view their authorization letters? Please direct your patients to view determination letters from HNFS online. Once on our site, they can log in to use our Authorization Status tool.