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Contact Us

You can reach Health Net Federal Services, LLC's (HNFS) Autism Care Demonstration (ACD)-dedicated Customer Service Team by phone at 1-844-866-WEST (9378), option 5 (during business hours) or by email at CS_ABA@healthnet.com.

Please review the table for contact information by topic. 
 

Topic Contact Information
Contracting, Tax ID changes  Fax an updated W-9 along with a letter stating your request on company letterhead to 1-866-312-4390
Credentialing status www.tricare-west.com > Provider > Check Credentialing Status 
Claims status

www.tricare-west.com > Provider > Claim Status

General Customer Service: 1-844-866-WEST (9378), Monday through Friday, 5:00 a.m.–9:00 p.m. (Pacific Time)

Claims recovery/medical documentation Dedicated ACD Line: 1-844-866-WEST (9378), option 5, Monday through Friday, 5:00 a.m.–9:00 p.m. (Pacific Time) or ACDcommunications@hnfs.com
ACD program requirements Dedicated ACD Line: 1-844-866-WEST (9378), option 5, Monday through Friday, 5:00 a.m.–9:00 p.m. (Pacific Time)
Change demographics for provider groups, ABA supervisors, assistant behavior analysts Submit an ABA Provider Roster to HNFS_ABARosters@hnfs.com
Change demographics for behavior technicians

Submit an ABA Provider Roster to HNFS_ABARosters@hnfs.com 

Be sure to include all required supporting documentation for behavior technicians.

Authorization letters www.tricare-west.com > Provider > Secure Tools > Secure Inbox
Report access to care/start date changes to initial assessments and treatment authorizations ACDProviderAvailability@hnfs.com
Provide updated availability for accepting new patients ACDProviderAvailability@hnfs.com
www.tricare-west.com > Provider > Check Credentialing Status 
www.tricare-west.com > Provider > Check Credentialing Status 
www.tricare-west.com > Provider > Check Credentialing Status 

 

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