Health Net Federal Services Customer Service Line (West Region)
1-844-866-WEST (1-844-866-9378)
www.tricare-west.com
- Monday through Friday, 5:00 a.m.–9:00 p.m. (Pacific time)
- Provider contracting and credentialing inquiries: Monday through Friday, 5:00 a.m.–6:00 p.m. (Pacific time)
- Provider locator services: 24 hours a day, seven days a week
- Autism Care Demonstration assistance: Follow the prompts and select option #5
- See holiday schedule below
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Holiday Hours
| Holiday |
Date |
Call Center Hours |
|---|
| New Year's Eve |
Thurs., Dec. 31, 2020 |
5:00 a.m.–4:00 p.m. (PT) |
| New Year's Day |
Fri., Jan. 1 |
Closed |
| Martin Luther King Jr. Day |
Mon., Jan. 18 |
Closed
|
| President's Day |
Mon., Feb. 15 |
Closed |
| Memorial Day |
Mon., May 31 |
Closed |
| Independence Day (obeserved) |
Mon., July 5 |
Closed |
| Labor Day |
Mon., Sept. 6 |
Closed |
| Columbus Day |
Mon., Oct. 11 |
5:00 a.m.–9:00 p.m. (PT)
|
| Veterans Day |
Thurs., Nov. 11 |
5:00 a.m.–9:00 p.m. (PT) |
| Thanksgiving Day |
Thurs., Nov. 25 |
Closed |
| Day after Thanksgiving |
Fri., Nov. 26 |
5:00 a.m.–1:00 p.m. (PT)
|
| Christmas Eve |
Fri., Dec. 24 |
5:00 a.m.–1:00 p.m. (PT)
|
| Christmas Day |
Sat., Dec. 25 |
Closed |
| New Year's Eve |
Fri., Dec. 31 |
5:00 a.m.–1:00 p.m. (PT)
|
| New Year's Day (observed) |
Mon., Jan. 1, 2022 |
Closed |
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