Health Net Federal Services Customer Service Line (West Region)
1-844-866-WEST (1-844-866-9378)
www.tricare-west.com
- Monday through Friday, 5:00 a.m.–9:00 p.m. (Pacific time), except where noted below.
- Provider locator services are available 24 hours a day, seven days a week.
- For Autism Care Demonstration assistance, follow the prompts and select option #5.
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2020 Holiday Hours
| Holiday |
Date |
Call Center Hours |
|---|
| New Year's Day |
Tues., Jan. 1 |
Closed |
| Martin Luther King Jr. Day |
Mon., Jan. 20 |
Closed
|
| President's Day |
Mon., Feb. 17 |
Closed |
| Memorial Day |
Mon., May 25 |
Closed |
| Independence Day (obeserved) |
Fri., July 3 |
Closed |
| Labor Day |
Mon., Sept. 7 |
Closed |
| Columbus Day |
Mon., Oct. 12 |
5:00 a.m.–9:00 p.m. (PT)
|
| Veteran's Day |
Wed., Nov. 11 |
5:00 a.m.–9:00 p.m. (PT) |
| Thanksgiving Day |
Thurs., Nov. 26 |
Closed |
| Day after Thanksgiving |
Fri., Nov. 27 |
5:00 a.m.–1:00 p.m. (PT)
|
| Christmas Eve |
Thurs., Dec. 24 |
5:00 a.m.–1:00 p.m. (PT)
|
| Christmas Day |
Fri., Dec. 25 |
Closed |
| New Year's Eve |
Thurs., Dec. 31 |
5:00 a.m.–4:00 p.m. (PT)
|
| New Year's Day |
Fri., Jan. 1, 2021 |
Closed |
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