There are three steps to changing your primary care manager (PCM):
Use the TRICARE Prime and PCM Selection Guide to determine if you reside within access to care standards of a TRICARE Prime Service Area. If your state does not appear in the TRICARE Prime and PCM Selection Guide, your address is outside of the TRICARE North Region. However, you may still be eligible to select a PCM in the North region if you find a PCM within 100 miles from your residential ZIP code. Otherwise, contact Humana Military if you are located in the TRICARE South Region or UnitedHealthcare Military & Veterans if you are located in the TRICARE West Region.
Please note: TRICARE Standard, TRICARE Reserve Select, TRICARE Retired Reserve, and TRICARE Young Adult Standard beneficiaries do not have a PCM and may use the Network Provider Directory for a list of network doctors. Active duty family members who do not live in a Prime Service Area may qualify to enroll in TRICARE Prime Remote for Active Duty Family Members. Only active duty service members and active duty family members enrolled in TRICARE Prime Remote may have a civilian PCM in a non-Prime Service Area.
The TRICARE Prime and PCM Selection guide will tell you if you must have a military treatment facility (MTF) PCM. You may choose a civilian PCM if the MTF does not require you to enroll with its facility. Use the Network Provider Directory to find a civilian PCM located in your area.
You must waive your drive time standards if you want a PCM who is located more than a 30-minute drive from your home.
You may still enroll in TRICARE Prime if you do not travel more than 99.9 miles to a civilian PCM in a Prime Service Area. Use the Network Provider Directory to find a PCM in a Prime Service Area in your area.
Every time you want to change your PCM, you must waive your drive time standards.
TRICARE Standard is available if you live too far from or do not wish to travel to a Prime Service Area.
Now that you have chosen your new PCM, you must update the information with TRICARE for the change to be effective. You may request a PCM change online, by submitting a form or by phone.
You will receive notification from TRICARE to view your PCM information at milConnect approximately 7–10 business days after the request is processed. This notification will be sent via email or postcard, depending on whether you have an email address on file with DEERS. It's important to confirm your new PCM assignment before seeing the new PCM, as you may receive Point of Service charges if you go to the new PCM before the change is effective.
Beneficiary Web Enrollment (BWE) is the easiest way to request a PCM change if you live in a Prime Service Area. Your change will be effective six days after it is requested. Or, you may request a future effective date. Note: Enrollment rules exist in certain areas that affect your selection. Changes to your selection may be made by the regional contractor.
For TRICARE Prime beneficiaries, mail or fax your completed TRICARE Prime Enrollment, Disenrollment, and Primary Care Manager (PCM) Change Form (DD2876) to:
Health Net Federal Services, LLC
PO Box 2637
Virginia Beach, VA 23450-2637
Make sure to sign* the access waiver if you are required to waive your drive time. The access waiver is Section V on the DD2876. Your change will be effective the date the form is received.
For TRICARE Young Adult Prime beneficiaries, mail your completed TRICARE Young Adult application to:
Health Net Federal Services, LLC
PO Box 8310
Virginia Beach, VA 23450-8310
Make sure to sign the application and check the appropriate box in section 17 if you are required to waive your drive time. Your change will be effective the date the form is received.
*Note: A signed application includes those with a signature or an electronic signature.
You may call 1-877-TRICARE (1-877-874-2273), Monday through Friday, 7:00 a.m.–7:00 p.m. Eastern time for assistance with PCM changes.