Changing Your Primary Care Manager

There are three steps to changing your primary care manager (PCM):

  1. Determine if you live in a Prime Service Area.
  2. Select a new PCM.
  3. Request a PCM change.

Determine if You Live in a Prime Service Area

Use the TRICARE Prime and PCM Selection Guide to find out if you live in a Prime Service Area.

Please note: TRICARE Standard, TRICARE Reserve Select, TRICARE Retired Reserve, and TRICARE Young Adult Standard beneficiaries do not have a PCM and may use the Network Provider Directory for a list of network doctors. Active duty family members who do not live in a Prime Service Area may qualify to enroll in TRICARE Prime Remote for Active Duty Family Members. Only active duty service members and active duty family members enrolled in TRICARE Prime Remote may have a civilian PCM in a non-Prime Service Area.

Selecting a PCM if You
Live in a Prime Service Area

The TRICARE Prime and PCM Selection guide will tell you if you must have a military treatment facility (MTF) PCM. You may choose a civilian PCM if the MTF does not require you to enroll with its facility. Use the Network Provider Directory to find a civilian PCM located in your state.

You must waive your drive time standards if you want a PCM who is located more than a 30-minute drive from your home.

Selecting a PCM If You
Do Not Live in a Prime Service Area

You may still enroll in TRICARE Prime if you do not travel more than 99.9 miles to a civilian PCM in a Prime Service Area. Use the Network Provider Directory to find a PCM in a Prime Service Area in your state.

Every time you want to change your PCM, you must waive your drive time standards.

TRICARE Standard is available if you live too far from or do not wish to travel to a Prime Service Area.

Request a PCM Change

Now that you have chosen your new PCM, you must update the information with TRICARE for the change to be effective. You may request a PCM change online, by submitting a form or by phone. You will receive a PCM change letter from TRICARE confirming your request. It's important to wait for this confirmation before seeing the new PCM, as you may receive Point of Service charges if you go to the new PCM before the change is effective.

Online PCM Changes

Beneficiary Web Enrollment (BWE) is the easiest way to request a PCM change if you live in a Prime Service Area. Your change will be effective six days after it is requested. Or, you may request a future effective date.

Using the PCM Change Form

For TRICARE Prime beneficiaries, mail or fax your completed TRICARE Prime Enrollment, Disenrollment, and Primary Care Manager (PCM) Change Form (DD2876) to:

Health Net Federal Services, LLC
P.O. Box 105146
Atlanta, GA 30348-5146
Fax: 1-888-299-4114

Make sure to sign* the access waiver if you are required to waive your drive time. The access waiver is Section V on the DD2876. Your change will be effective the date the form is received.

For TRICARE Young Adult Prime beneficiaries, mail your completed TRICARE Young Adult application to:

Health Net Federal Services, LLC
P.O. Box 105402
Atlanta, GA 30348-5402
Fax: 1-888-299-4114

Make sure to sign the application and check the appropriate box in section 17 if you are required to waive your drive time. Your change will be effective the date the form is received.

*Note: A signed application includes those with a signature or an electronic signature.

Telephone

You may call 1-877-TRICARE (1-877-874-2273), Monday through Friday, 7:00 a.m.–7:00 p.m. (ET) for assistance with PCM changes.